Xene Life Sciences employs a standard delivery and shipping policy. When you purchase any products or services from Xene Life Sciences website, you can expect to receive the product or services at your desired address as per the following terms and conditions:

The products or services that you have purchased from Xene Life Sciences web site must be fully paid. No dispatches or hand delivery will take place whatsoever in the event of credit payment, partial payment or non-payment, if any.

Products or services purchased by you will be delivered to your delivery address,anywhere in India, within 4 to 7 working days from our head corporate offices in Bengaluru or Mumbai either through reputed courier services or speed post. We are committed to deliver your productsin good condition, and always on time promised by us as per this policy.

Each order placed by you will be shipped only to a single destination delivery address specified as per the online order or at the time of payment for that order. If you wish to ship products to multiple addresses, you must place multiple orders or bear additional delivery charges in actuals, as communicated to you by our company officials or dispatch staff.

We dispatch the products and services on all week days (Monday to Saturday) excluding on Sundays and public holidays. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier services and provide online tracking facility in your franchise back office.

Xene Life Sciences delivers the products and / or services purchased by you, as per its delivery and shipping policy, which is communicated to you officially from time to time through either our news / announcement page or official communication or during the official company events. Kindly read the Xene News announcements page to understand the specific procedure how this facility could be availed. However, Xene Life Sciences reserves the right to change and modify its ‘delivery and shipping policy’ anytime in future without advance notice and revise appropriate shipping charges as determined by it from time to time, which shall be intimated on the web site and in news section.

We make our best efforts to deliver order of each customer with our products and services within 3 to 7 working days from our end and provide docket number in the Franchise Back Office for real time online tracking. However, in some extreme cases, it may take slightly longer, up to 15 working days, to ship the order as there may be unexpected delay from our service providers. In such an unlikely event that we are unable to ship your orders within 15 working days from the date of payment, we shall intimate you on the web site or in ‘Xene News’ or send you intimation on WhatsApp broadcast or make telephone calls, informing you about such an unlikely situation. We may request you to either wait further till the products or services are arrived in our office / warehouse for us to allow delivering the order if you so wish or purchase alternate products from the list of available products. However, in case you decline to do both, your payment against the unshipped part of the order shall be refunded directly to your bank account, within 7 working days, subject by following SOPs of a product order refund, which will be notified from time to time.

If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package and intimate to Xene Life Sciences Support Team. We shall make our best efforts to ensure that a replacement, if eligible, is made to you at the earliest. Xene Life Sciences customer redressal committee reserves the right to deny any refund or replacement, unless fully satisfied for seeking refund, as per our return and refund policy. Please note all items (including promotional gifts and rewards etc.) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations. All return expenses have to be borne by the customer.